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Reviews
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Our8.9
ratingOut of 10 -
Recommended by98%of our customers
I CHOOSE IT FOR
- The fascination of the panoramic vistas over Madrid
- Being the last word in elegance and hi-tech appliances
- The avant-garde Volvoreta restaurant on the 30th floor
- Its huge, 1500 square metre column-free reception hall, the largest in the city
- Making me feel like being in cloud nine
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Cleanliness9.08
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Personal attention8.99
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Comfort of the rooms8.99
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Location8.47
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Hotel facilities8.95
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Breakfast8.97
I CHOOSE IT FOR
- The fascination of the panoramic vistas over Madrid
- Being the last word in elegance and hi-tech appliances
- The avant-garde Volvoreta restaurant on the 30th floor
- Its huge, 1500 square metre column-free reception hall, the largest in the city
- Making me feel like being in cloud nine
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- CURTIS, Ireland
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
10RecommendedCURTIS HASSANI recently had the pleasure of staying at your hotel, and overall, my experience was fantastic. the facility was superb, and the service provided by your staff was exceptional. however, i must bring to your attention an unfortunate incident that occurred during my stay. i slipped and fell on a tiled floor in the spa changing rooms that had soap on it. regrettably, there were no signs indicating the slippery surface. as a result, i\'ve sustained back injuries, and the absence of an accident report form was notable. while the staff\'s friendliness was appreciated, i believe a higher level of care could have been extended following the incident. i have to seek medical treatment now i am home. despite this, i want to emphasise that i thoroughly enjoyed my time at your hotel and hope this feedback contributes to further enhancing the safety measures for guests. sincerely, -
- TANYA KEDISHA, Jamaica
- Cleanliness 9/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 8/10
10RecommendedEXCELLENTExcellent place to stay -
- NATALIA, Russia
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
9.5RecommendedNATALIAEverything was great -
- ESTA, South Africa
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
10RecommendedMRS ESTA VIVIERSThe staff at reception were helpful and kindly assisted me with printing; the room was well-equipped, and check-in and -out processes were efficient and smooth. -
- VICTOR, Ghana
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
10RecommendedFANTASTICIt’s a wonderful hotel -
- KENNETH, United States
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
10RecommendedMR HAMMERVery nice and very comfortable thank you -
- ALEX EDGARDO, United States
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
10RecommendedTRAININGAlways excellent service -
- HANNU, Finland
- Cleanliness 9/10
- Personal attention 8/10
- Comfort of the rooms 9/10
- Location 8/10
- Hotel facilities 8/10
- Breakfast 9/10
10RecommendedNICE STAYAll good -
- WINSTON DONALDO, United Kingdom
- Cleanliness 9/10
- Personal attention 8/10
- Comfort of the rooms 8/10
- Location 9/10
- Hotel facilities 8/10
- Breakfast 9/10
8.5RecommendedWINSTON SMITHGood and reliable on the whole. the reception service could do with a more efficient way to check in or exit. -
- MARKO JUHANI, Finland
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 8/10
8.5RecommendedSHORT STAYAmazing views well connected high tech hotel with friendly staff. -
- ALI, United Kingdom
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
9.7RecommendedGREAT SERVICEGreat and friendly service. my go to when i come to madrid. -
- GLORIA, Undefined
- Cleanliness 10/10
- Personal attention 8/10
- Comfort of the rooms 10/10
- Location 8/10
- Hotel facilities 10/10
- Breakfast 10/10
10RecommendedMODERN LUXURY WITH STUNNING VIEWThe highest hotel room i have ever stayed in and what a room! modern, spacious, with breathtaking views of madrid. the staff are extemely efficient and most helpful and friendly. -
- CLAUDIU ALEXANDRU, Romania
- Cleanliness 10/10
- Personal attention 10/10
- Comfort of the rooms 10/10
- Location 10/10
- Hotel facilities 10/10
- Breakfast 10/10
9.3RecommendedMI MEJOR ESTANCIA EN MADRIDHa sido, de lejos, mi mejor estancia en madrid¡! la amabilidad y profesionalidad del personal, empezando con la recepción donde me recibieron muy amablemente a las 23:00 cuando hice mi check-in después de haber escuchado un concierto en el auditorio nacional y haberme dado un buen paseo desde príncipe de vergara hasta el hotel; y hablando de recepción, queria mencionar a david, qué tuvo la amabilidad de proporcionarme una almohada cervical) el edificio impresionante que alberga el hotel, el diseño, comodidad y limpieza de la suite junto con sus asombrosas vistas. por no olvidarme del riquísimo desayuno (el pastel de chocolateuna fiesta para el paladar¡!) y de la amabilidad y eficacia del personal que atiende la sala. las únicas observaciones, mínimas, y las hago en aras de mejor más si cabe la calidad del hotel, son: se agradecerían la presencia de zapatillas en el vestidor, esponja en el baño y jabón, líquido/en pastilla, al lado del bidé; y también la posibilidad de utilizar las escaleras. para subir a la planta 25 lo hice en ascensor pero para bajar, después de desayunar, me apeteció estirar un poco las piernas asi baje por las esceleras para descubrir, al final, que no podía acceder a la recepción, en la puerta habiendo carteles en un tono poco amistoso sobre cámaras de vigilancia y alarma lista para saltar si se le ocurría a alguien franquearla. -
- JUERGEN AUGUST, Germany
- Cleanliness 9/10
- Personal attention 8/10
- Comfort of the rooms 10/10
- Location 8/10
- Hotel facilities 8/10
- Breakfast 8/10
10RecommendedGUJVhfre -
- JOSIAS NILLES, Netherlands
- Cleanliness 9/10
- Personal attention 8/10
- Comfort of the rooms 9/10
- Location 8/10
- Hotel facilities 8/10
- Breakfast 10/10
8.5RecommendedMISTEROnly thing to improve in the room is to have proper coffee. everything else was/is perfect!